Do you offer international shipping?
Yes! However, our International shipping fees do not include custom and duty fees you may incur as your product makes it to your country. At this time our website is unable to calculate these exact fees for you. The customer is responsible for all custom and duty fees.
How much should I expect to pay for shipping?
USPS shipping, which delivers in 2-4 business days within the USA, is included in the price of all reign_wala merchandise.
For all countries outside the USA, shipping rates range from $5 - $12 USD. Your exact rate is calculated at checkout.
Need your order faster? Email firstname.lastname@example.org for additional options and we'll do everything we can to accommodate your timing.
We at reign_wala aim to create as little waste as possible. We know e-commerce has made it easy (and even encouraged us) to buy and return, but that's not our thing! We want you to select only the piece(s) you absolutely love, and to shop with the intention of keeping what you order.
We also really, really want you to LOVE your reign_wala piece, and tell everyone you know about us. For that reason, if you don't absolutely love your piece, we will be happy to accept your return.
Do keep in mind that our pieces are 100% handmade, so they can and will have imperfections. We find these imperfections endearing and encourage you to embrace them! If you believe your piece is defective or damaged, send it our way so that we can assess and issue a refund if applicable.
Conditions for returns:
- Must be returned within 14 days of your purchase
- Must be unworn/unused
Any item that is returned more than 14 days after delivery or is not in its original condition may only be eligible for a partial refund (or may not be eligible for refund).
At this time, we ask that you cover the shipping cost for returning your item.Please send returns to:
301 E 78th Street
New York, NY 10075